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IPitomy IP PBX Features |
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PBX Model |
IP1150-SS
Small Office |
IP1200-XL |
IP2000-XL |
IP5000-XL |
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Extension
Capacity |
100* |
100* |
500 |
500 |
| Import
Names and Email Addresses |
YES |
YES |
YES |
YES |
| Auto
Create Extensions and Voice Mail Boxes |
YES |
YES |
YES |
YES |
| Auto
Provisioning IPitomy Phones |
YES |
YES |
YES |
YES |
| SIP
Extensions |
YES |
YES |
YES |
YES |
| Analog
Extensions |
YES |
YES |
YES |
YES |
| Extension
Mass Editing |
YES |
YES |
YES |
YES |
| Telephone
Button Mapping Control |
YES |
YES |
YES |
YES |
| Auto
Discovery |
YES |
YES |
YES |
YES |
| Auto
Provisioning Remote IPitomy Phones |
YES |
YES |
YES |
YES |
| Multiple
Registrations |
YES |
YES |
YES |
YES |
| Virtual
Extensions |
YES |
YES |
YES |
YES |
| Extension
Schedules |
YES |
YES |
YES |
YES |
| Control
Permissions For Each Extension |
YES |
YES |
YES |
YES |
| Multi
Digit Extensions Variable Length |
YES |
YES |
YES |
YES |
| Find Me
Follow Me |
YES |
YES |
YES |
YES |
| Busy Lamp
Monitoring |
YES |
YES |
YES |
YES |
| Message
Indicator |
YES |
YES |
YES |
YES |
| Park
Indicators for Park and Park Retrieval |
YES |
YES |
YES |
YES |
| Pause (Do
Not Disturb) Indicated as Busy Lamp |
YES |
YES |
YES |
YES |
| Different
Caller ID Per Extension |
YES |
YES |
YES |
YES |
| Unique
Music on Hold Per Extension |
YES |
YES |
YES |
YES |
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IPitomy
Smart Personal Console - User Portal |
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| Recent
Calls List |
YES |
YES |
YES |
YES |
| Return
Calls by Clicking |
YES |
YES |
YES |
YES |
| Voice
Mailbox Administration |
YES |
YES |
YES |
YES |
| Return
Calls From VM Using Caller ID |
YES |
YES |
YES |
YES |
| Change
Telephone Button Mapping From Console |
YES |
YES |
YES |
YES |
| Configure
Personal Schedule Routing |
YES |
YES |
YES |
YES |
| Configure
Find me Follow Me |
YES |
YES |
YES |
YES |
| Configure
Call Forwarding |
YES |
YES |
YES |
YES |
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IPitomy
Q Manager (Optional) |
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| Easy
Click to Transfer |
YES |
YES |
YES |
YES |
| View Call
Status |
YES |
YES |
YES |
YES |
| Multiple
Calls Visibility |
YES |
YES |
YES |
YES |
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Multi-Site Visibility and Control |
YES |
YES |
YES |
YES |
| View all
Users Call Status |
YES |
YES |
YES |
YES |
| Transfer
Calls |
YES |
YES |
YES |
YES |
| Retrieve
Caller Leaving Voice Mail |
YES |
YES |
YES |
YES |
| Record
Calls with One Click |
YES |
YES |
YES |
YES |
| Monitor
Calls With One Click |
YES |
YES |
YES |
YES |
| Park
Calls |
YES |
YES |
YES |
YES |
| Retrieve
Parked Calls |
YES |
YES |
YES |
YES |
| See
Caller ID on All Calls |
YES |
YES |
YES |
YES |
| Whisper
Coaching/Real Time Advice Feature |
YES |
YES |
YES |
YES |
| Presence
Management |
YES |
YES |
YES |
YES |
| Text
Messaging |
YES |
YES |
YES |
YES |
| Icon or
List View |
YES |
YES |
YES |
YES |
| Send and
Receive Text to any Jabber Client |
YES |
YES |
YES |
YES |
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Trunk Types Supported |
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| SIP
Trunks |
YES |
YES |
YES |
YES |
| Analog
Phone Lines |
YES** |
YES |
YES |
YES |
| T1/E1
Phone Lines - Not Available in IPitomy Small Office |
YES** |
YES |
YES |
YES |
| Branch
Office Networking |
YES |
YES |
YES |
YES |
|
Call Control |
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| Hold |
YES |
YES |
YES |
YES |
|
Supervised Transfer |
YES |
YES |
YES |
YES |
| Blind
Transfer |
YES |
YES |
YES |
YES |
| Park
Calls |
YES |
YES |
YES |
YES |
| Do Not
Disturb |
YES |
YES |
YES |
YES |
|
Forwarding - Unconditional, No Ans, Busy, Unavail |
YES |
YES |
YES |
YES |
| Record |
YES |
YES |
YES |
YES |
| Group
Pickup |
YES |
YES |
YES |
YES |
| Pause (
DND) |
YES |
YES |
YES |
YES |
|
Conference |
YES |
YES |
YES |
YES |
| Transfer
to VM |
YES |
YES |
YES |
YES |
| Off
Premise Transfer |
YES |
YES |
YES |
YES |
| Directed
Call Pickup |
YES |
YES |
YES |
YES |
|
Departmental Operators |
YES |
YES |
YES |
YES |
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Voicemail |
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| Access
Voicemail From Anywhere |
YES |
YES |
YES |
YES |
| Voicemail
to Email |
YES |
YES |
YES |
YES |
| Automatic
Mailbox Creation |
YES |
YES |
YES |
YES |
| Control
From Desktop |
YES |
YES |
YES |
YES |
| Message
Notification |
YES |
YES |
YES |
YES |
| Access
Voice Mail While Greeting is Played |
YES |
YES |
YES |
YES |
| VM
Folders |
YES |
YES |
YES |
YES |
| Group
Message |
YES |
YES |
YES |
YES |
| Multiple
VM Greetings |
YES |
YES |
YES |
YES |
| Cascading
Message Notification |
YES |
YES |
YES |
YES |
| Unique
Operator Per Extension |
YES |
YES |
YES |
YES |
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IPitomy
Call Center Informal - Included |
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| Unlimited
Call Queues |
YES |
YES |
YES |
YES |
| Permanent
Queue Members |
YES |
YES |
YES |
YES |
| Custom
Music on Hold Per Queue |
YES |
YES |
YES |
YES |
| Ring All |
YES |
YES |
YES |
YES |
| Round
Robin |
YES |
YES |
YES |
YES |
| Fewest
Calls |
YES |
YES |
YES |
YES |
| Least
Recently Called |
YES |
YES |
YES |
YES |
| Random |
YES |
YES |
YES |
YES |
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Formal Call Center / ACD (Optional) |
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| Queue
Reports |
YES |
YES |
YES |
YES |
| In Queue
Call Routing |
YES |
YES |
YES |
YES |
| Route
When a Queued Caller Presses Any Digit |
YES |
YES |
YES |
YES |
| Queue
Caller Timeout |
YES |
YES |
YES |
YES |
| Queue
Member Circuit Limit |
YES |
YES |
YES |
YES |
| Route
When Max Queue Length Reached |
YES |
YES |
YES |
YES |
| Route
When No Members Logged In |
YES |
YES |
YES |
YES |
| Priority
Based Call Distribution |
YES |
YES |
YES |
YES |
| In Queue
and Across Queue Priorities |
YES |
YES |
YES |
YES |
| Queue
Exit Menu |
YES |
YES |
YES |
YES |
| Skills
Based Routing |
YES |
YES |
YES |
YES |
| Members
Never Busy |
YES |
YES |
YES |
YES |
| Announce
Position in Queue |
YES |
YES |
YES |
YES |
| Announce
Estimated Hold Time |
YES |
YES |
YES |
YES |
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Announcement Frequency Control |
YES |
YES |
YES |
YES |
| Log-in
Queue Members |
YES |
YES |
YES |
YES |
| Real Time
Queue Status |
YES |
YES |
YES |
YES |
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Historical Queue Logs |
YES |
YES |
YES |
YES |
|
Historical Queue Statistics |
YES |
YES |
YES |
YES |
| Agent Log
In |
YES |
YES |
YES |
YES |
| Agent Log
Off |
YES |
YES |
YES |
YES |
| Route
When Queue Empty |
YES |
YES |
YES |
YES |
|
Acknowledge Call |
YES |
YES |
YES |
YES |
| Auto Log
Off |
YES |
YES |
YES |
YES |
| One-touch
Log in/Log off |
YES |
YES |
YES |
YES |
| Queue
Member Presence |
YES |
YES |
YES |
YES |
| Remote
Agent Log-in from Mobile or Landline |
YES |
YES |
YES |
YES |
| Agent
Only Extensions |
YES |
YES |
YES |
YES |
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Unified Communications |
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| Support
for Soft Phones |
YES |
YES |
YES |
YES |
| Voice
Mail to Email |
YES |
YES |
YES |
YES |
| Video
Calls |
YES |
YES |
YES |
YES |
| Presence
Management |
YES |
YES |
YES |
YES |
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Multi-Media Collaboration |
YES |
YES |
YES |
YES |
| Fax
Server Integration (Optional Fax Server) |
YES |
YES |
YES |
YES |
| FAX to
Email .-(Optional) |
YES |
YES |
YES |
YES |
| FAX from
Desktop (Optional) |
YES |
YES |
YES |
YES |
| Fax
Direct to DID |
YES |
YES |
YES |
YES |
|
Conference Bridge (32 party) |
YES |
YES |
YES |
YES |
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Conference Participants |
32 |
32 |
32 |
32 |
| Simple
Conference Calls |
YES |
YES |
YES |
YES |
| Meet Me
Conference Center |
YES |
YES |
YES |
YES |
| Listen
Only Conference Calls |
YES |
YES |
YES |
YES |
| Mute /
Unmute |
YES |
YES |
YES |
YES |
| Lock /
Unlock |
YES |
YES |
YES |
YES |
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Increase/Decrease Conference Volume |
YES |
YES |
YES |
YES |
| Eject
Last User |
YES |
YES |
YES |
YES |
| Mute
Individual Users (Q Manager) |
YES |
YES |
YES |
YES |
| Enter
Muted |
YES |
YES |
YES |
YES |
| Password
Protected |
YES |
YES |
YES |
YES |
| Rooms
Standard - More Rooms Option |
YES |
YES |
YES |
YES |
|
Conference Greetings |
YES |
YES |
YES |
YES |
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Increase/Decrease User Volume |
YES |
YES |
YES |
YES |
| Use any
Call Type - SIP, TDM, T1 or Analog |
YES |
YES |
YES |
YES |
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Conference via Handset |
YES |
YES |
YES |
YES |
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Paging and Intercom |
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| 2-way
Intercom |
YES |
YES |
YES |
YES |
| 1-way
Paging |
YES |
YES |
YES |
YES |
| Overhead
Paging |
YES |
YES |
YES |
YES |
| Night
Ringing |
YES |
YES |
YES |
YES |
| Page to
Branch Office |
YES |
YES |
YES |
YES |
| Direct
Paging and Intercom |
YES |
YES |
YES |
YES |
| Group
Paging |
YES |
YES |
YES |
YES |
| Multicast
Paging |
YES |
YES |
YES |
YES |
|
Music On Hold |
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| Custom
Music on Hold |
YES |
YES |
YES |
YES |
| Music on
Hold Included |
YES |
YES |
YES |
YES |
| Music on
Hold Per Extension |
YES |
YES |
YES |
YES |
| Simple to
Upload Music Files |
YES |
YES |
YES |
YES |
| Queue
Specific Music on Hold |
YES |
YES |
YES |
YES |
| Automated
Attendant Voice Menus |
YES |
YES |
YES |
YES |
| Play
Audio Message |
YES |
YES |
YES |
YES |
| Record
Audio Message |
YES |
YES |
YES |
YES |
| Unlimited
Voice IVR Menus |
YES |
YES |
YES |
YES |
| Upload
Pre Recorded Prompts and Messages |
YES |
YES |
YES |
YES |
| Dial
Extension |
YES |
YES |
YES |
YES |
| Send to
Voicemail |
YES |
YES |
YES |
YES |
| Send to
External Number |
YES |
YES |
YES |
YES |
| Go to
Another Menu |
YES |
YES |
YES |
YES |
| Go to
Group |
YES |
YES |
YES |
YES |
| Schedule
Based Routing |
YES |
YES |
YES |
YES |
| Dial By
Name - First Name or Last Name |
YES |
YES |
YES |
YES |
| Call
Routing Simplified |
YES |
YES |
YES |
YES |
|
WEB Based Administration |
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Administrator Controls |
YES |
YES |
YES |
YES |
| User
Portal |
YES |
YES |
YES |
YES |
| Program
Phones Remotely |
YES |
YES |
YES |
YES |
| Call
Center Manager Control |
YES |
YES |
YES |
YES |
| Operator
Call Control |
YES |
YES |
YES |
YES |
| Recording
& Monitoring Call Recording |
YES |
YES |
YES |
YES |
| Recording
Accessed from Desktop |
YES |
YES |
YES |
YES |
| Call
Monitoring |
YES |
YES |
YES |
YES |
|
Logging & Reporting |
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| Current
Calls |
YES |
YES |
YES |
YES |
| Call Logs |
YES |
YES |
YES |
YES |
| Call
Reporting |
YES |
YES |
YES |
YES |
| Queue
Status |
YES |
YES |
YES |
YES |
| Queue
Reports |
YES |
YES |
YES |
YES |
| Error Log |
YES |
YES |
YES |
YES |
|
Call Recording |
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| Auto Call
Recording |
YES |
YES |
YES |
YES |
| On Demand
Recording |
YES |
YES |
YES |
YES |
| FTP
Recording Backup |
YES |
YES |
YES |
YES |
|
Custom Audio Recordings |
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| Recording
Voice Prompts |
YES |
YES |
YES |
YES |
| Voice
Prompts Included |
YES |
YES |
YES |
YES |
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Business Hours and Schedules |
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| Day/Night
Schedule |
YES |
YES |
YES |
YES |
| Operator
Can Force Day/Night Schedule |
YES |
YES |
YES |
YES |
| Visual
Light On Phone When in Night Mode |
YES |
YES |
YES |
YES |
| Routable
Schedules |
YES |
YES |
YES |
YES |
| Schedules
for Each DID |
YES |
YES |
YES |
YES |
| Schedules
for Each Extension |
YES |
YES |
YES |
YES |
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Hospitality - Hotel/Motel Application |
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| Wake-up
Calls |
YES |
YES |
YES |
YES |
| Checkin/Checkout |
YES |
YES |
YES |
YES |
| Automatic
Room Reset |
YES |
YES |
YES |
YES |
|
Configurable Alarm Status |
YES |
YES |
YES |
YES |
| Clean
Room/Dirty Room |
YES |
YES |
YES |
YES |
| PMS
Integration Optional |
YES |
YES |
YES |
YES |
|
System Tools |
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| System
Diagnostics |
YES |
YES |
YES |
YES |
| Automatic
Configuration |
YES |
YES |
YES |
YES |
| FTP
Scheduled Backup |
YES |
YES |
YES |
YES |
| Easy
Backup Tools |
YES |
YES |
YES |
YES |
| Scheduled
Backups |
YES |
YES |
YES |
YES |
| Offsite
Backups |
YES |
YES |
YES |
YES |
| Multiple
Codec Support |
YES |
YES |
YES |
YES |
|
Notification by Text Message After Hours |
YES |
YES |
YES |
YES |
| Advanced
Security Features |
YES |
YES |
YES |
YES |
| Identify
and Ban External Threats |
YES |
YES |
YES |
YES |
| Scheduled
Notifications; School Bell etc. |
YES |
YES |
YES |
YES |
| Emergency
Notification |
YES |
YES |
YES |
YES |
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* Use IP1200-XL or IP2000-XL when using
intensive applications like call recording and heavy call queuing over
50 users.Small Office up to 25 Extensions. |
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** Requires use of an external gateway or
upgrade to accept PRI Card. Not Available in IPitomy Small Office |
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