IPitomy 1000  1100

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IPitomy Systems

IP1100

IP1200

IP2000

IP5000

Extensions        
Extension Capacity

Up   to  50

Up to 100

Up to 250

Up to 500

Import Names and Email Adresses

YES

YES

YES

YES

Auto -- Create Extensions and Voice Mail Boxes YES

YES

YES

YES

Auto Provisioning - IP550 Phones YES

YES

YES

YES

SIP Extensions YES

YES

YES

YES

Analog Extensions YES

YES

YES

YES

Extension Mass Editing

YES

YES

YES

YES

Telephone Button Mapping Control YES

YES

YES

YES

Auto Discovery YES

YES

YES

YES

Auto Provisioning - IP550 Phones YES

YES

YES

YES

Multiple Registrations YES

YES

YES

YES

Virtual Extensions YES

YES

YES

YES

Extension Schedules YES

YES

YES

YES

Control Permissions For Each Extension YES

YES

YES

YES

Multi Digit Extensions Variable Length YES

YES

YES

YES

Find Me Follow Me YES

YES

YES

YES

Busy Lamp Monitoring YES

YES

YES

YES

Message Indicator Including Number of Messages YES

YES

YES

YES

Park Indicators for Park and Park Retrieval YES

YES

YES

YES

Do Not Disturb Indicated as Busy Lamp YES

YES

YES

YES

Hot Desking  - IP550 Phones YES

YES

YES

YES

Different Caller ID Per Extension YES

YES

YES

YES

Unique Music on Hold Per Extension YES

YES

YES

YES

IPitomy Smart Personal Console
Recent Calls List YES

YES

YES

YES

Return Calls by Clicking YES

YES

YES

YES

Voice Mailbox Administration

YES

YES

YES

YES

Return Calls From VM Using Caller ID YES

YES

YES

YES

Change Telephone Button Mapping From Console YES

YES

YES

YES

Configure Personal Schdule Routing YES

YES

YES

YES

Configure Find me Follow Me YES

YES

YES

YES

Configure Call Forwarding YES

YES

YES

YES

IPitomy Desktop Call Mangaer -  (Optional)
Easy Click to Transfer YES

YES

YES

YES

View Call Status YES      
Multiple Calls Visibility YES

YES

YES

YES

View all Users Call Status YES

YES

YES

YES

Transfer Calls YES

YES

YES

YES

Retrieve Call While Caller Leaves Message in Voice Mail YES

YES

YES

YES

Record Calls with One Click YES

YES

YES

YES

Monitor Calls With One Click YES

YES

YES

YES

Park Calls YES

YES

YES

YES

Retrieve Parked Calls YES

YES

YES

YES

See Caller ID on All Calls YES

YES

YES

YES

Whisper Coaching/Real Time Advice Feature

YES

YES

YES

YES

Presence Management        
Text Messaging        
Send and Receive Text to any Jabber Client        
IPitomy Personal Call Manager User/Agent (Optional)
View call status YES

YES

YES

YES

Transfer calls YES

YES

YES

YES

Retrieve call from Voice Mail While Leaving Message YES

YES

YES

YES

Park Calls YES

YES

YES

YES

Retrieve Parked Calls YES

YES

YES

YES

See Caller ID on All Calls YES

YES

YES

YES

View Call Status YES

YES

YES

YES

Transfer Calls YES

YES

YES

YES

Retrieve Call From Voice Mail While Leaving Message YES

YES

YES

YES

Record Calls YES

YES

YES

YES

Monitor Calls YES

YES

YES

YES

Park Calls YES

YES

YES

YES

See Caller ID on all calls YES

YES

YES

YES

Whisper Coaching/Advice Feature YES

YES

YES

YES

Trunk Types Supported  
 

 

 
SIP  Trunks YES

YES

YES

YES

Analog Phone Lines YES

YES

YES

YES

T1/E1 Phone Lines NO

YES

YES

YES

Branch Office Networking YES

YES

YES

YES

Call Control  
 

 

 
Hold YES

YES

YES

YES

Supervised Transfer YES

YES

YES

YES

Blind Transfer YES

YES

YES

YES

Park Calls YES

YES

YES

YES

Do Not Disturb YES

YES

YES

YES

Forwarding - Unconditional, No Answer, Busy,Unavailable YES

YES

YES

YES

Record YES

YES

YES

YES

Group Pickup YES

YES

YES

YES

Pause YES

YES

YES

YES

Conference YES

YES

YES

YES

Transfer to VM YES

YES

YES

YES

Off Premise Transfer YES

YES

YES

YES

Directed Call Pickup YES

YES

YES

YES

Voicemail  
 

 

 
Access Voicemail From Anywhere YES

YES

YES

YES

Voicemail to Email YES

YES

YES

YES

Automatic Mailbox Creation YES

YES

YES

YES

Control From Desktop YES

YES

YES

YES

Message Notification YES

YES

YES

YES

Access Voice Mail While Greeting is Played YES

YES

YES

YES

VM Folders YES

YES

YES

YES

Group Message YES

YES

YES

YES

Multiple VM Greetings YES

YES

YES

YES

IPitomy Call Center Informal - Included
Unlimited Call Queues YES

YES

YES

YES

Permanent Queue Members YES

YES

YES

YES

Custom Music on Hold Per Queue YES

YES

YES

YES

Ring All YES

YES

YES

YES

Round Robin YES

YES

YES

YES

Fewest Calls YES

YES

YES

YES

Least Recently Called YES

YES

YES

YES

Random YES

YES

YES

YES

Formal Call Center / ACD -  (Optional)  
 

 

 
In Queue Call Routing YES

YES

YES

YES

Route When a Queued Caller Presses  Any Digit YES

YES

YES

YES

Queue Caller Timeout YES

YES

YES

YES

Queue Member Circuit Limit

YES

YES

YES

YES

Route When Max Queue Length Reached YES

YES

YES

YES

Route When No Members Logged In YES

YES

YES

YES

Priority Based Call Distribution YES

YES

YES

YES

In Queue and Across Queue Priorities YES

YES

YES

YES

Queue Exit Menu YES

YES

YES

YES

Skills Based Routing YES

YES

YES

YES

Members Never Busy YES

YES

YES

YES

Announce Position in Queue YES

YES

YES

YES

Announce Estimated Hold Time YES

YES

YES

YES

Announcement Frequency Control YES

YES

YES

YES

Log-in Queue Members YES

YES

YES

YES

Real Time Queue Status YES

YES

YES

YES

Historical Queue Logs YES

YES

YES

YES

Historical Queue Statistics YES

YES

YES

YES

Agent Log In YES

YES

YES

YES

Agent Log Off YES

YES

YES

YES

Route When Queue Empty YES

YES

YES

YES

Acknowledge Call YES

YES

YES

YES

Auto Log Off YES

YES

YES

YES

One-touch Log in/Log off YES

YES

YES

YES

Queue Member Presence YES

YES

YES

YES

Agent Only Extensions YES

YES

YES

YES

Unified Communications  
 

 

 
Support for Soft Phones YES

YES

YES

YES

Voice Mail to Email YES

YES

YES

YES

Video Calls YES

YES

YES

YES

Presence Management YES

YES

YES

YES

Multi-Media Collaboration YES

YES

YES

YES

Fax Server Integration (Optional Fax Server) YES

YES

YES

YES

FAX to Email .PDF Attachment (Optional Fax Server) YES

YES

YES

YES

FAX from Desktop (Optional Fax Server) YES

YES

YES

YES

Fax Direct to DID YES

YES

YES

YES

Conference Bridge YES

YES

YES

YES

Conferencing YES
 

 

 

Conference Participants

32 Party

32 party

32 party

32 party

Simple Conference Calls YES

YES

YES

YES

Meet Me Conference Center YES

YES

YES

YES

Listen Only Conference Calls YES

YES

YES

YES

Mute / Unmute YES

YES

YES

YES

Lock / Unlock YES

YES

YES

YES

Increase/Decrease Conference Volume YES

YES

YES

YES

Eject Last User YES

YES

YES

YES

Increase/Decrease User Volume YES

YES

YES

YES

Use any Call Type - SIP, TDM, T1 or Analog YES

YES

YES

YES

Conference via Handset YES

YES

YES

YES

Paging and Intercom
 

 

 

 
2-way Intercom YES

YES

YES

YES

1-way Paging YES

YES

YES

YES

Overhead Paging YES

YES

YES

YES

Night Ringing

YES

YES

YES

YES

Page to Branch Office YES

YES

YES

YES

Direct Paging and Intercom

YES

YES

YES

YES

Music On Hold  
 

 

 
Custom Music on Hold YES

YES

YES

YES

Music on Hold Included YES

YES

YES

YES

Music on Hold Per Extension YES

YES

YES

YES

Simple to Upload Music Files YES

YES

YES

YES

Queue Specific Music on Hold YES

YES

YES

YES

Voice Menus  
 

 

 
Play Audio Message YES

YES

YES

YES

Record Audio Message YES

YES

YES

YES

Unlimited Voice IVR Menus YES

YES

YES

YES

Upload Pre Recorded Prompts and Messages YES

YES

YES

YES

Dial Extension YES

YES

YES

YES

Send to Voicemail YES

YES

YES

YES

Send to External Number YES

YES

YES

YES

Go to Another  Menu YES

YES

YES

YES

Go to Group YES

YES

YES

YES

Schedule Based Routing YES

YES

YES

YES

Alter Caller ID YES

YES

YES

YES

Dial By Name Directory - First Name or Last Name YES

YES

YES

YES

Call Routing Simplified YES

YES

YES

YES

WEB Based Administration
 

 

 

 
Administrator Controls YES

YES

YES

YES

User Controls YES

YES

YES

YES

Program Phones Remotely YES

YES

YES

YES

Call Center Manager Control YES

YES

YES

YES

Operator Call Control YES

YES

YES

YES

Recording & Monitoring YES
 

 

 
Call Recording YES

YES

YES

YES

Recording Accessed from Desktop YES

YES

YES

YES

Call Monitoring YES

YES

YES

YES

Logging & Reporting
 

 

 

 
Current Calls YES

YES

YES

YES

Call Logs YES

YES

YES

YES

Call Reporting YES

YES

YES

YES

Queue Status YES

YES

YES

YES

Queue Reports YES

YES

YES

YES

Error Log YES

YES

YES

YES

Custom Audio Recordings  
 

 

 
Recording Voice Prompts YES

YES

YES

YES

Multple Languages YES

YES

YES

YES

Voice Prompts Included

YES

YES

YES

YES

Business Hours and Schedules  
 

 

 

Day/Night Schedule

YES

YES

YES

YES

Operator Can Force Day/Night Schedule YES

YES

YES

YES

Routable Schedules YES

YES

YES

YES

Schedules for Each DID YES

YES

YES

YES

Schedules for Each Extension YES

YES

YES

YES

System Tools  
 

 

 
System Diagnostics YES

YES

YES

YES

Automatic Configuration YES

YES

YES

YES

Easy Backup Tools YES

YES

YES

YES

Multiple Codec Support YES

YES

YES

YES

Notification by Text Message After Hours

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